Voicemail & Business Phone Etiquette

Today's sophisticated business phone systems can do more harm than good if proper business phone etiquette is not employed. Simply put: Treat your callers in a way that you would want to be treated on a business telephone call. The main areas of business phone etiquette are listed below and they will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. 

http://operationstech.about.com/od/Voicemail/Voicemail-And-Business-Phone-Etiquette.htm