Monday, 23 September 2013
Monday, 16 September 2013
#100Women: Join the BBC's new conversation
Women around the world have achieved extraordinary things during the
past century. But despite major steps forward in securing political,
cultural and social rights, women everywhere face steep challenges
compared to their male counterparts.
How to Stop Wasting Time
It’s time to get real about how you waste time. These tips and tools can help you add more hours to your day.
Time is an entrepreneur’s most valuable asset. So how can you get
more time in your day? You can’t buy, sell or trade it; you have to
reclaim it.
In order to do that you need to identify how and when you’re wasting
time. Let’s be real about this: everyone wastes some time during the
day—we’re only human after all. The trick is to honestly evaluate your
work habits. Only then can you use your time more efficiently.
The monotonous world of overused CV words
A survey suggests that
the terms "hard-working", "team player" and "motivated" are so
ubiquitous in CVs that they have become utterly meaningless. But what
might you write instead, asks Finlo Rohrer.
It's not easy to write the covering letter that goes with
CVs. You know it's going into a massive pile that will leave some poor
recruiter dead-eyed in a supremely bored fugue. The sentiments you want
to express are not just samey, they can even be counterproductive. Simply stating you're "creative" does seem rather to show the opposite.
Perhaps you should adopt the old journalistic adage of "show
me, don't tell me". As an old journalism professor once said: "Don't
start a sentence with 'interestingly…'. Let the reader be the judge of
that." If having described a feat you have to say it is "spectacular"
either a) you're not very good at describing feats or b) the feat really
wasn't that spectacular.
Blobfish Voted Ugliest Animal
And you can see why
http://newsfeed.time.com/2013/09/12/blobfish-voted-ugliest-animal/
Monday, 19 August 2013
The 4 Keys to Killer Customer Service
The secret to a loyal customer base is no secret at all: Great
customer service will bring them back every time. Here’s what you need
to know.
Whether it’s a bored demeanor, a dismissive look or just plain rude
behavior, sloppy customer service spells disaster faster than just about
any other business transgression. People complain about bad customer
service with the same level of vitriol usually reserved for taxes and
presidential elections.
But bad customer service is no joke. According to Micah Solomon,
customer service consultant and author of ”High-Tech, High-Touch
Customer Service,” it can kill your reputation and devastate your bottom
line. But here’s the thing: It can also spell opportunity for savvy
business owners looking for a way to differentiate themselves from the
competition.
We live in an age where a business can thrive or die based on how it
understands and approaches customer engagement. In an article on Small Business Computing, Solomon says there are three groups of people who determine whether or not customers do business with you.
Living room TV is 'making a comeback', says Ofcom
UK families are more likely to watch TV together now than they have been in over a decade, according to a study.
Communications regulator Ofcom said 91% of adults watched
their main TV set once a week - up from 88% in 2002 - but their
attention may be distracted.
It said the popularity of smartphones and tablets was taking teens out of bedrooms back into family rooms.
Most family members now multi-tasked while sitting in front of the TV, the survey of 3,700 over 16s found.
Far from technology pulling family time apart, it said, the
huge growth in mobile was actually having the opposite effect. Family
members are being brought together just as they were in the 1950s when a
TV was likely to be a home's only screen.
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